Privacy Policy for Babylon Support
Introduction
Babylon Support is a Google Chrome extension designed to simplify routine tasks when working with tickets in the JitBit helpdesk system. Its main features include the one-button translation of a ticket written by a user in any language into English and the translation of a reply into the user's language with ready-to-send formatting. The application uses the Deepl Pro API with a corporate key to ensure that sensitive customer data is not sent to third-party public translation services.
Information collection and use
Text Translations
Babylon Support uses the Deepl Pro API to perform translations. When a user utilizes the "Translate" button, the translated text is not only displayed to the support technician but is also saved as a part of the ticket's conversation history under the name of the technician who initiated the translation. This ensures that all interactions are clearly documented and attributed to the correct user, enhancing accountability and transparency within the helpdesk workflow.
Personal Data
From the release (2.2.*) , Babylon Support collects additional user data to enhance functionality and user experience:
User Email: We collect the email addresses of users to potentially offer personalized support and direct communication.
URL Information: We collect the URL from which the plugin's button was pressed. This helps us understand the context in which our plugin is used and improve its functionality.
Query Length: We collect information about the length of the text (number of characters) processed by the plugin. This data helps us optimize our services, enhance the user experience, and prevent errors.
These data are used solely for the purposes described above. The collection of this information allows us to analyze usage patterns and make necessary improvements to Babylon Support, ensuring a more efficient and error-free operation.
Data Usage
The data collected are used to:
Enhance the functionality and efficiency of the plugin.
Provide personalized user support and communication.
Conduct analysis to improve the overall performance of the plugin and to identify and rectify any operational errors.
Third-Party Engagement
To perform translations, Babylon Support uses the Deepl Pro API. This prevents the transmission of sensitive customer data to public translation services. We only transmit to DeepL the texts that users wish to translate and do not use these data for any other purposes.
Babylon Support uses the Deepl Pro API to perform translations. When a user utilizes the "Translate" button, the translated text is not only displayed to the support technician but is also saved as a part of the ticket's conversation history under the name of the technician who initiated the translation. This ensures that all interactions are clearly documented and attributed to the correct user, enhancing accountability and transparency within the helpdesk workflow.
Personal Data
From the release (2.2.*) , Babylon Support collects additional user data to enhance functionality and user experience:
User Email: We collect the email addresses of users to potentially offer personalized support and direct communication.
URL Information: We collect the URL from which the plugin's button was pressed. This helps us understand the context in which our plugin is used and improve its functionality.
Query Length: We collect information about the length of the text (number of characters) processed by the plugin. This data helps us optimize our services, enhance the user experience, and prevent errors.
These data are used solely for the purposes described above. The collection of this information allows us to analyze usage patterns and make necessary improvements to Babylon Support, ensuring a more efficient and error-free operation.
Data Usage
The data collected are used to:
Enhance the functionality and efficiency of the plugin.
Provide personalized user support and communication.
Conduct analysis to improve the overall performance of the plugin and to identify and rectify any operational errors.
Third-Party Engagement
To perform translations, Babylon Support uses the Deepl Pro API. This prevents the transmission of sensitive customer data to public translation services. We only transmit to DeepL the texts that users wish to translate and do not use these data for any other purposes.
Data Storage
Data processed through Babylon Support are temporarily stored in the browser's cache and are retained across browsing sessions until the browser cache is cleared. Translations that are saved in the conversation history are stored within the JitBit helpdesk system, adhering to its data management and security protocols.
Data collected through Babylon Support are stored securely on servers that are protected with industry-standard security measures. Access to this data is limited to authorized personnel only, and is strictly controlled to ensure data integrity and protection against unauthorized access, disclosure, alteration, or destruction.
Data collected through Babylon Support are stored securely on servers that are protected with industry-standard security measures. Access to this data is limited to authorized personnel only, and is strictly controlled to ensure data integrity and protection against unauthorized access, disclosure, alteration, or destruction.
Changes to this Privacy Policy
We reserve the right to change this Privacy Policy at any time. We will notify users of any material changes by updating the policy text on the extension's page in the Chrome Web Store.
Contact Information
If you have any questions or comments about our privacy policy, please contact us at info@mcc-soft.de.